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Tofino Visitor Centre & Gift Shop

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From original and local artworks glowing with Pacific light, to genuine Tofino branded goods, every item in the Tourism Tofino Visitor Centre Gift Shop has been carefully chosen to transport your spirit back to our shores. The Visitor Centre is operated by Tourism Tofino, is a not-for-profit organization, working to deliver sustainable growth for our members and economic and social benefits for our society. With a click you take home a treasure for your soul and leave an invaluable contribution for ours.

Mobility

  • Beach wheelchair available
  • Designated accessible parking near an accessible entrance that is specifically marked.
  • Designated gender-neutral/family restroom that can also accommodate a support person.
  • Entrance has no steps or if there are one or more steps, there is a non-slip ramp with a maximum 5% slope.
  • Entry route has a door that is at minimum 815 millimetres wide.
  • Lowered counter at the reception or ticket desk
  • One or more entry points are automated.

Visual

  • Audible alarm and/or public service system
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail.
  • Multiple lighting sources to improve visibility
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights.

Deaf & Hard of Hearing

  • Staff are trained to use alternative communication tools such as Apps or text messaging.

Cognitive & Sensory Friendly

  • Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks.
  • Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible.
  • Minimal visual clutter and obstacles, with clear central access throughout the space.
  • Neutral or muted colours that are calming and subdued.
  • Nonslip floor surfaces with minimal reflection.
  • Signs are clear and concise, in large, plain font with good contrast between text and background.
  • Signs are well lit.
  • Signs have minimal glare or reflection.
  • Signs include both text and pictures to help indicate the use of different rooms.
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights.
  • Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows.
  • Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes.

Accommodation

  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area).
  • Information displays (if applicable) at a lower height.
  • Key activities are accessible to guests using mobility devices.
  • Pathways are hard packed surfaces with a maximum slope 5%.

General

  • Business has a service dog relief area on site.
  • Business has high-speed internet service available for video application use.
  • Gender-neutral washroom
  • Gender-neutral signage
  • Photos of accessibility attributes are available; email jody@tourismtofino.com to request.
  • Staff have been trained on guide and service dog policies.
  • System in place for guests to contact a staff member for help if required.

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